Terms of Service
Last updated: March 2026
These Terms of Service ("Terms") govern your use of the AEU DNS service. By creating an account or using the service, you agree to be bound by these Terms.
2. Service Description
AEU DNS provides encrypted DNS resolution services including:
- DNS over HTTPS (DoH), DNS over TLS (DoT), DNS over QUIC (DoQ), and DNS53
- Content filtering: ad blocking, tracker blocking, malware protection
- Parental controls: adult content blocking, SafeSearch enforcement, time controls
- Privacy protection: Oblivious DNS over HTTPS (ODoH), post-quantum encryption
- Mutual TLS (mTLS) authentication with hybrid quantum-resistant certificates
- Web dashboard for profile management and configuration
- Mobile applications for Android and iOS
The service operates on DNS servers located in the European Union. DNS resolution is delivered globally via Cloudflare and Google CDN.
3. Account Registration
- You must be at least 16 years of age to create an account. Since we only require an email address for registration and do not collect age or identity information, we cannot verify your age. By registering, you confirm that you meet this age requirement. Users under 16 may only use AEU DNS through a profile configured by a parent or legal guardian.
- You must provide a valid email address.
- You are responsible for maintaining the confidentiality of your login credentials.
- You are responsible for all activities that occur under your account.
- One person may create multiple profiles but only one account.
4. Acceptable Use
You agree to use the service only for lawful purposes. You shall NOT:
- Use the service for any illegal activity or to facilitate illegal activity by others
- Attempt to circumvent, disable, or interfere with the service infrastructure
- Use the service to conduct DNS amplification attacks or other denial-of-service attacks
- Attempt to probe, scan, or test the vulnerability of the system without authorization
- Reverse-engineer, decompile, or attempt to extract the source code of the service
- Resell, redistribute, or sublicense the service without written permission
- Use the service in a manner that degrades performance for other users
5. Service Tiers & Pricing
AEU DNS offers the following service tiers:
- Free tier — Basic DNS resolution with standard filtering. Limited to personal, non-commercial use.
- Premium tier — Advanced features including post-quantum encryption, mTLS certificates, multiple profiles, advanced parental controls, and priority support. Pricing is published on the website.
We reserve the right to modify pricing with 30 days advance notice. Existing subscriptions will honor the original price until the end of the current billing period.
6. Right of Withdrawal (EU Consumers)
In accordance with EU Directive 2011/83/EU, consumers within the European Union have the right to withdraw from a contract within 14 days of purchase without giving any reason.
- To exercise this right, send a clear statement to support@aeu-dns.com.
- You will receive a full refund within 14 days of receiving your withdrawal notice.
- If you have used the service during the withdrawal period, we may deduct a proportional amount for the service already provided.
- The right of withdrawal does not apply to digital content that has been fully delivered with your prior express consent and acknowledgment that you lose your right of withdrawal.
7. Intellectual Property
All rights, title, and interest in the AEU DNS service, including but not limited to:
- The AEU DNS brand, logo, and trademarks
- The web dashboard, API, and mobile applications
- The server software, algorithms, and configurations
- Documentation and user interface designs
are the exclusive property of the Service Provider. The service contains open source components which are licensed under their respective licenses (Apache 2.0, MIT, BSD 3-Clause, LGPL 3.0). A complete list is available in the mobile application under Settings > Open Source Licenses.
8. Privacy & Data Protection
Your privacy is fundamental to our service. We do not log DNS queries, track browsing activity, or sell data. For complete details, see our Privacy Policy, which forms an integral part of these Terms.
9. Service Availability & SLA
- We strive to maintain 99.9% uptime across our DNS infrastructure.
- We operate multiple redundant DNS nodes in the EU for high availability.
- Scheduled maintenance will be announced at least 24 hours in advance when possible.
- We are not liable for service interruptions caused by force majeure events (see Section 12).
10. Disclaimer & Limitation of Liability
AEU DNS provides exclusively a DNS resolution and filtering service. To the maximum extent permitted by applicable law:
- The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant that the service will be uninterrupted, error-free, or completely secure.
- AEU DNS is NOT responsible for: the content of websites you access, your internet connection, your device or software, the actions of third parties, the accuracy of DNS responses from upstream resolvers, or any use you make of the service.
- AEU DNS is NOT responsible for: content that is blocked or not blocked by our filters. Filtering is provided as a convenience and is not guaranteed to be complete or accurate.
- AEU DNS is NOT responsible for: any damages, losses, legal issues, or consequences arising from your use or inability to use the service, including but not limited to loss of data, loss of revenue, business interruption, or any other commercial or personal damages.
- AEU DNS is NOT responsible for: the security of your devices, accounts, passwords, certificates, or any information you transmit through the service.
- AEU DNS is NOT responsible for: compliance with parental control or content filtering obligations — parents and guardians are solely responsible for supervising minors' internet usage.
- Our total aggregate liability for any claims arising from or related to the service shall not exceed the lesser of (a) the amount paid by you for the service in the 12 months preceding the claim, or (b) EUR 100.
- We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind.
- You agree to use the service at your own risk and acknowledge that AEU DNS bears no responsibility for anything beyond the direct provision of DNS resolution.
- Nothing in these Terms excludes or limits liability for fraud or any liability that cannot be excluded by applicable law.
11. Account Suspension & Termination
- By you: You may delete your account at any time from your account settings. Upon deletion, all your data is permanently and irreversibly destroyed from all systems, including DNS nodes.
- By us: We may suspend or terminate your account immediately if you violate these Terms, particularly the Acceptable Use policy (Section 4).
- Upon termination, your right to use the service ceases immediately.
- Sections that by their nature should survive termination (Limitation of Liability, Intellectual Property, Governing Law) will survive.
12. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, power failures, internet infrastructure failures, or cyberattacks of unprecedented scale.
13. Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes via email or a prominent notice on our website at least 30 days before they take effect. Your continued use of the service after the effective date constitutes acceptance. If you disagree with the changes, you may terminate your account before the effective date.
14. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the European Union and applicable national legislation.
- For EU consumers: mandatory consumer protection laws of your country of residence apply.
- We encourage resolving disputes amicably. Contact us at support@aeu-dns.com first.
- EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr
- If amicable resolution fails, disputes shall be submitted to the competent courts.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16. Entire Agreement
These Terms, together with the Privacy Policy and any additional terms for premium services, constitute the entire agreement between you and AEU DNS regarding the use of the service.
By creating an account or using the service, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy.
